Final Up to date:
The lady claimed that she had booked an financial system cab however the driver who accepted the experience had a premium car.
Rapido has courted controversies because of the unprofessional behaviour of a rider. A Mumbai-based techie alleged {that a} Rapido driver lately requested her to pay further for an financial system experience. When she refused to take action, the particular person abused the girl and threatened her on the in-app messenger. The client, Ohshin, shared a screenshot of the chat on X (previously Twitter) and the submit quickly went viral. The lady claimed that she had booked an financial system cab however the driver who accepted the experience had a premium car.
âHe requested me to pay further as his automotive is premium, I denied it and instructed him to cancel,” Ohshin wrote on X. In response, the cab driver allegedly requested the client to cancel the experience from her finish, maybe to keep away from any penalty. Ohshin immediately refused and thatâs when the person tried to threaten her.
âCancel kar do varna pel dunga khade khade (Cancel the experience or I’ll beat you up),” mentioned the driving force. He then abused the Mumbai techie, calling her a âBhikhari ki aulad (Baby of a beggar)”. The lady did nothing however reply with some laughing emojis. In response to Hindustan Instances, she later booked an Uber and the driving force was pressured to cancel the experience himself.
i booked rapido financial system and acquired a premium automotive(the driving force has put financial system kind from his finish to get extra rides) he requested me to pay further as his automotive is premium, i denied and instructed him to cancel so hit me with the traditional: pic.twitter.com/RUE0KK09jR
â ohshin (@ohshinbhat) December 19, 2024
Many customers have been left shocked after seeing the dialog and recommended that the girl ought to share her complaints with Rapido buyer assist. The Bengaluru-based transport firm later responded to the submit and sought an apology.
âWe totally perceive the seriousness of this matter, and we deeply apologize for the captainâs unprofessional behaviour. As requested earlier, kindly share the experience particulars by way of DM in order that we will prioritize taking motion in opposition to the captain and give you an replace,” learn the remark by Rapido.
A consumer criticised the driving forceâs act and requested the girl to âlodge a grievance” in opposition to him.
deeply unprofessional. please lodge a complain.â AkraBazzi 2.0 âď¸ (@BeautyMaxxer) December 19, 2024
One other particular person feels âRapido has the worst drivers and buyer assist”. âI all the time attempt to keep away from it if I can,” he added.
rapido has the worst drivers and buyer assist. I all the time attempt to keep away from it if I canâ Dhruv (@dhrxvtwts) December 19, 2024
A person slammed Rapido for his or her âpathetic service” and claimed that their drivers all the time demand one thing further or else cancel the experience”.
A lady recommended that Rapido ought to do a background test of their drivers earlier than taking them on board. âTheir behaviour is the worst typically,” she mentioned.
Rapido ought to test and onboard them. Their behaviour is worst typicallyâ Himashree Sarma (@himashreesarma3) December 20, 2024
Itâs not but confirmed how Rapido has dealt with the scenario. The submit has amassed greater than 1,30,000 views on the X platform.