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A person from Gurugram who tumbled down IndiGo’s ramp at Delhi airport in August claims he’s nonetheless struggling to stroll.
The person twisted his ankle after falling on IndiGo’s ramp whereas deboarding airplane at Delhi airport. (Picture: X/@ratnenduray)
An IndiGo passenger who fell on a airplane ramp at Delhi Airport in August claims he’s nonetheless unable to stroll. Ratnendu Ray was deboarding the flight early within the morning when the incident occurred. The autumn left him with a severely injured ankle, and he was rushed to a hospital in Gurugram for therapy.
Ray alleges that when he approached the airline for compensation, his request was denied and IndiGo representatives even made enjoyable of his damage. Sharing his ordeal on X (previously Twitter), he warned others to train warning whereas flying with the airline.
“My harrowing story with IndiGo in order that others may be cautious,” wrote Ray on X, recounting the small print of the incident and its aftermath.
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Ray defined that he slipped on a moist patch on the ramp whereas deboarding the flight. He famous that it was drizzling when the airplane landed, and the ramp was poorly lit.
“On Aug 14 early morning I landed in Delhi’s T2 on an Indigo flight from Chennai. As is commonest with them, no aerobridge was given, and as an alternative, they requested everybody to deboard utilizing their ramps,” he defined.
The IndiGo flyer added, “It was drizzling barely as we landed although it had stopped when the doorways opened. The ramp was darkish, & because it often is, had a rubber sheet on it. I used to be strolling down it at a traditional tempo. Midway down the ramp, my proper foot abruptly slipped on a moist patch on the ramp.”
Sharing an image of his damaged ankle, Ray recounted the painful second: “My ankle twisted and I fell on the ramp, and I realised nearly instantly that my ankle had damaged or dislocated. The foot was utterly bent and the ache was completely excruciating. I used to be helped down by one other passenger.”
3/n My ankle twisted and I fell on the ramp, and I realised nearly instantly that my ankle had damaged or dislocated. The foot was utterly bent and the ache was completely excruciating. I used to be helped down by one other passenger. That is my foot on the airport. pic.twitter.com/3ZG2hRjiGN— ratnendu ray (@ratnenduray) December 4, 2024
The Gurugram man stated that IndiGo employees positioned him in a wheelchair and escorted him to the terminal clinic. From there, he was rushed by ambulance to a close-by hospital. “As anticipated, they [doctors] decided that it was a dislocation of my ankle joint together with a trimalleolar fracture. Mainly the ankle was shattered,” he continued.
The person, who took off from Chennai, claimed that when he filed a grievance and sought compensation, the airline dismissed it and “added insult to his damage”. He alleged that IndiGo representatives downplayed the incident, stating that he was the one passenger who fell on the ramp that day.
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A response reportedly by IndiGo learn, “We noticed that you simply had been the one passenger who skilled an incident that day, with many others deboarding safely earlier than and after your departure. Our staff acted swiftly upon studying of the scenario, arranging medical help and escorted you to the hospital, the place we stayed till your spouse arrived.”
7/n In response Indigo customer support principally stated (i’m paraphrasing):i. ramp wasn’t moist that might trigger me to slide – implying I’m making it up or will need to have imagined the little damp patchesii. I should be the fool who can’t stroll down ramps as nobody else fell that day😐 pic.twitter.com/buEvFdmsEk— ratnendu ray (@ratnenduray) December 4, 2024
Ray shared that he has nonetheless not been in a position to stroll. “In fact, they had been unable to supply me compensation. Not solely has the surgical procedure and hospitalisation value me a ton, however I’ve been unable to stroll since mid-August, with potential full restoration no less than a 12 months away. To say nothing of the trauma for me and my household.”
“I now have a plate and bunch of screws in my proper ankle, rely upon a walker for restricted mobility, take care of swollen ankles, occasional ache, two ugly surgical procedure scars, & physiotherapy routine, hoping for some normalcy subsequent 12 months,” he lamented whereas sharing an X-ray and an image of his foot post-surgery, including, “I’ve missed workplace journeys, assembly household and so on.”
11/n I now have a plate and bunch of screws in my proper ankle, rely upon a walker for restricted mobility, take care of swollen ankles, occasional ache, two ugly surgical procedure scars, & physiotherapy routine, hoping for some normalcy subsequent 12 months. I’ve missed workplace journeys, assembly household and so on. pic.twitter.com/sGyXJBuN53— ratnendu ray (@ratnenduray) December 4, 2024
The publish, since being shared a day in the past on X, has elicited quite a few reactions from social media customers. “Very sorry to listen to this. I travelled within the month of November. Chennai-Delhi and again. As you talked about, no aerobridge at both airport. Solely ramp, besides throughout late night time return to Chennai the place an aerobridge was docked. Discovered the ramps wobbly too. Actually unusual,” expressed a person.
One other added, “This wants accountability.”
“That is pathetic, you bought lifetime bother due to them & they’ve the audacity to disclaim medical fees additionally. Disgrace on IndiGo. It’s irritating,” stated a 3rd.
A fourth commented, “That is horrible. Unhealthy accident. And a extremely unhealthy response from the airline. The least anticipated from them is an apology and a promise to look into the matter and naturally, handle the harm completed. Speedy restoration to you.”
“It sounds so painful, particularly the image hits exhausting. Get nicely quickly,” wrote a fifth.
