Mumbai Techie Claims She Was Abused By Rapido Driver, Firm Reacts

Final Up to date:December 20, 2024, 18:51 IST

The lady claimed that she had booked an financial system cab however the driver who accepted the experience had a premium car.

The motive force was later pressured to cancel the experience.(Picture Credit: X)

Rapido has courted controversies because of the unprofessional behaviour of a rider. A Mumbai-based techie alleged {that a} Rapido driver lately requested her to pay further for an financial system experience. When she refused to take action, the particular person abused the girl and threatened her on the in-app messenger. The client, Ohshin, shared a screenshot of the chat on X (previously Twitter) and the submit quickly went viral. The lady claimed that she had booked an financial system cab however the driver who accepted the experience had a premium car.

“He requested me to pay further as his automotive is premium, I denied it and instructed him to cancel,” Ohshin wrote on X. In response, the cab driver allegedly requested the client to cancel the experience from her finish, maybe to keep away from any penalty. Ohshin immediately refused and that’s when the person tried to threaten her.

“Cancel kar do varna pel dunga khade khade (Cancel the experience or I’ll beat you up),” mentioned the driving force. He then abused the Mumbai techie, calling her a “Bhikhari ki aulad (Baby of a beggar)”. The lady did nothing however reply with some laughing emojis. In response to Hindustan Instances, she later booked an Uber and the driving force was pressured to cancel the experience himself.

Many customers have been left shocked after seeing the dialog and recommended that the girl ought to share her complaints with Rapido buyer assist. The Bengaluru-based transport firm later responded to the submit and sought an apology.

“We totally perceive the seriousness of this matter, and we deeply apologize for the captain’s unprofessional behaviour. As requested earlier, kindly share the experience particulars by way of DM in order that we will prioritize taking motion in opposition to the captain and give you an replace,” learn the remark by Rapido.

A consumer criticised the driving force’s act and requested the girl to “lodge a grievance” in opposition to him.

One other particular person feels “Rapido has the worst drivers and buyer assist”. “I all the time attempt to keep away from it if I can,” he added.

A person slammed Rapido for his or her “pathetic service” and claimed that their drivers all the time demand one thing further or else cancel the experience”.

A lady recommended that Rapido ought to do a background test of their drivers earlier than taking them on board. “Their behaviour is the worst typically,” she mentioned.

It’s not but confirmed how Rapido has dealt with the scenario. The submit has amassed greater than 1,30,000 views on the X platform.