Yogendra Yadav Criticises Air India Over ‘Very Unhappy Expertise’, Airline Responds

Final Up to date:November 11, 2024, 17:29 IST

Political activist Yogendra Yadav not too long ago shared his irritating expertise with Air India on social media.

Yogendra Yadav and his spouse needed to go to three counters for check-in. (Photograph Credit score: X)

Political activist Yogendra Yadav has recounted his ‘unhappy expertise’ with Air India. In his submit on X, Yadav opened up about what he and his spouse needed to undergo. Yadav talked about that he usually avoids posting about private grievances on public platforms however felt compelled to share this specific expertise as “it could be of use to others.”

Yadav detailed a number of points that occurred throughout his flight starting with a last-minute change to the flight’s timing which was a couple of four-hour delay and that was solely communicated 4 days upfront. He additionally talked about the downgrade of their class of journey with none advance discover and no provide of a refund. Moreover, regardless of repeated makes an attempt, he was unable to finish the net check-in as his reserving was flagged as “ineligible.”

Yadav added that he and his spouse needed to go to three completely different counters on the airport for check-in. The scenario worsened when a customer support government was notably impolite and refused to rearrange seats for them collectively. A counter supervisor lastly rearranged their seating.

“After I wished to complain, I used to be first advised that there is no such thing as a complaints guide (which they discovered once I insisted) and couldn’t give an e mail ID for complaints,” Yadav added.

“I’m not itemizing minor points like discrepancy between Gate introduced and precise gate of boarding, poor administration of strains, defective bulletins and so on. I ought to point out that the ground supervisor did provide a well mannered apology. All in all a really unhappy expertise,” he concluded.

Check out the submit right here:

Air India responded to Yadav’s submit with an apology: “Expensive Mr. Yadav, we sincerely apologise for the inconvenience precipitated. We’re addressing this on precedence and can get again to you on the earliest.”

Yadav’s submit sparked a heated debate amongst social media customers, a lot of whom additionally criticised the airline.

One consumer commented, “Buyer Care in India doesn’t exist, overlook buyer delight.”

“That is unlucky and horrible! There isn’t any idea of customer support in India. Whether or not it’s airways, banks, or anyplace. Shameful!” somebody remarked.

One other remark learn, “It’s unhappy that Air India has turn into synonymous with horrible service, staff who’re bored and disinterested and annoyed with their journey expertise,” one other stated.

Lastly, one consumer identified, “Poor customer support and lack of communication isn’t new. Buyer satisfaction hardly ever will get taken care of in our nation.”

The submit has obtained over 2.5 lakh views to this point.